Privacy Policy
Customa Pty Ltd
Updated: 24/09/2025
This Privacy Policy describes how Customa Pty Ltd (“Customa”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit, use our services, or make a purchase from customa.com.au (the “Site”) or otherwise interact with us (collectively, the “Services”). By using the Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of our Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on the Site with the “Last updated” date.
2. Information We Collect
(a) Information You Provide Directly
– Basic contact details: name, email address, phone number, postal/billing/shipping addresses.
– Order details: payment confirmation, transaction information, shipping details, product preferences.
– Account information: username, password, security questions.
– Customer support information: emails, support tickets, and other communications with us.
(b) Stoma Scanning Information
Through external applications (e.g. Scaniverse © 2024 Niantic, Inc.), you may share 3D scan files of your stoma (.obj or .zip). These may contain sensitive health-related information and are used exclusively to create:
– Personalised Stoma Cutting Templates (PDF)
– Physical Stoma Replicas (3D printed & shipped)
– Virtual Stoma Replicas (digital versions you can view, download, or 3D print)
These files are treated with heightened confidentiality and security. They are never sold or shared with advertisers.
(c) Automatically Collected Information
We use cookies, pixels, and similar technologies to collect “Usage Data,” including device type, browser type, IP address, geolocation data, browsing behaviour, and interactions with the Site.
(d) Information from Third Parties
We may obtain information from:
– Vendors and service providers (e.g. Shopify, Scaniverse, AWS).
– Payment processors (for secure transaction handling).
– Advertising/analytics platforms (Google Analytics, Facebook, etc.).
3. How We Use Your Information
We use your personal information for the following purposes:
– Providing and improving Services: process orders, deliver products, manage accounts, and offer customer support.
– Processing stoma scan files: securely generate templates or replicas requested by you.
– Marketing and promotions: send offers, newsletters, and promotional content (you may opt out at any time).
– Security and fraud prevention: detect and prevent fraudulent or unauthorised activities.
– Analytics: measure and optimise Site usage and user experience.
– Legal and compliance: meet regulatory requirements and respond to lawful requests.
4. How We Disclose Your Information
We may share your personal information with:
– Vendors and third-party service providers (IT, hosting, analytics, payments, shipping, support).
– Business and marketing partners (including Shopify and advertising platforms).
– Affiliates and other members of our corporate group.
– Legal/regulatory authorities as required by law.
– In connection with a business transaction (merger, acquisition, restructuring).
We do not sell your personal information.
5. Data Retention & Deletion
– Stoma scan files are retained only until your order and related support is completed, after which they are securely deleted.
– Other personal data is retained only for as long as necessary for operational, legal, or regulatory purposes.
– You may request deletion of your personal information at any time, subject to applicable legal exceptions.
6. Security Measures
We use organisational and technical measures to safeguard your information, including:
– Encrypted storage and secure transfer of files.
– Restricted access to sensitive data.
– Regular audits and reviews of security practices.
Please note no system is 100% secure and we cannot guarantee “perfect security.”
7. Cookies & Local Storage
We use cookies and browser local storage for the following purposes:
– Keeping you signed in.
– Remembering preferences (language, location).
– Analysing website and service usage.
– Providing personalised advertising.
You may disable cookies in your browser, but doing so may impact Site functionality.
8. Your Rights & Choices
Depending on where you live, you may have rights to:
– Access/Know: Request copies of your personal information.
– Rectification: Correct inaccurate information.
– Erasure: Request deletion of your information under certain conditions.
– Restriction: Request that processing is limited.
– Objection: Object to processing (e.g., marketing).
– Portability: Request transfer of your data to another provider.
– Withdraw consent: Where processing relies on consent, you may withdraw it at any time.
Certain jurisdictions grant additional rights, including but not limited to:
– **EU (GDPR)**: Enhanced rights of access, rectification, erasure, portability, restriction, objection, withdrawal of consent.
– **California (CCPA/CPRA)**: Right to know, delete, opt-out of sale/sharing of personal information, non-discrimination.
– **Colorado (CPA)**, **Virginia (VCDPA)**, **Connecticut (CDPA)**, **Utah (UCPA)**, **Nevada**, and **Florida (FDBR)**: Rights relating to access, correction, deletion, portability, appeals, and opt-out of targeted advertising and data sales.
We will respond to privacy rights requests in accordance with applicable laws.
9. Children’s Data
Our Services are not directed at children under 16. We do not knowingly collect data from minors. Parents or guardians may request deletion of their child’s information.
10. International Data Transfers
We may transfer and process your personal information outside your country of residence, including to the United States and Australia. Where legally required, transfers will be made under Standard Contractual Clauses (SCCs) or equivalent safeguards.
11. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy or security of these websites and encourage you to review their privacy policies separately.
12. Complaints
If you believe your privacy rights have been violated, you may contact us directly. You may also escalate concerns to your local Data Protection Authority, such as the **Office of the Australian Information Commissioner (OAIC)**.
13. Contact Us
If you have questions or wish to exercise your privacy rights, please contact us:
Customa Pty Ltd
2/41 Discovery Drive, Bibra Lake, WA 6163, Australia
Email: [email protected]