Last updated: 23/04/26

Customa Pty Ltd (ABN 11 601 689 712, ACN 601 689 712) (“Customa”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, and disclose your information when you use the Customa Journal mobile application (“App”).

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Year of birth
  • Contact details (if provided)
  • Account login information

b. Health and Journal Data

  • Stoma-related journal entries
  • Symptoms, wellbeing data, and notes
  • Uploaded images or files (if applicable)

c. Technical Information

  • We may collect limited technical information necessary to operate and secure the App, such as server logs. This information does not identify you personally and is not used for tracking or analytics purposes.

2. How We Collect Information

We collect information:

  • Directly from you when you use the App
  • When you create or update your profile
  • When you submit journal entries or interact with features

3. How We Use Your Information

We use your information to:

  • Provide and improve the App
  • Enable journalling and tracking features
  • Sync data with authorised clinicians (if you opt in)
  • Respond to support requests
  • Ensure security and prevent misuse

We only use your information for purposes that are reasonably necessary for the operation of the App.

4. Data Sharing and Disclosure

We may share your information:

  • With healthcare professionals only if you explicitly enable syncing
  • With service providers (e.g. cloud hosting, analytics)
  • Where required by law

We do not sell your personal data.

All third parties are required to handle your data securely and in accordance with applicable privacy laws.

5. Data Storage and Security

Your data is stored securely using cloud infrastructure and protected by appropriate safeguards, including:

  • Encryption
  • Access controls
  • Secure authentication systems

While we take reasonable steps to protect your data, no system is completely secure.

6. Your Rights and Choices

You may:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for data syncing

To make a request, contact us at: [email protected]

7. Data Retention

We retain your information only for as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes

8. Children’s Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted at this URL with a revised “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or your data, contact:

Customa Pty Ltd
ABN: 11 601 689 712
ACN: 601 689 712
Email: [email protected]